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Frequently Asked Questions

Find answers to some of our most common questions about booking holidays, payments, travel documents and more.

1. How do I book a holiday?
You can book your holiday directly through our website by selecting your destination, travel dates and hotel or package. If you need help choosing the right holiday, you can also contact us and we will assist you with your booking.
2. Can I change or cancel my booking?
Changes and cancellations depend on the airline, hotel or holiday package provider. Please contact us as soon as possible and we will advise you on your options and any applicable fees.
3. Are my holidays protected?
Yes, all applicable package holidays are financially protected, and we work with trusted travel suppliers to ensure your booking is secure and reliable.
4. Do I need travel insurance?
We strongly recommend that all travellers have travel insurance to cover unexpected events such as cancellations, medical emergencies or lost luggage.
5. When will I receive my travel documents?
Travel documents are usually sent by email closer to your departure date once your booking is fully confirmed and paid for.